HELP CENTER

We understand that ordering products online can give an uneasy feeling of having no control over your purchase. We feel the same way when we shop, but know that we are as concerned as you are when it comes to getting great service. For you, we created this help center.

If you have a general question about an order, please review some of the most commonly asked questions we recieve as answered below. This might help ease your concerns.

If you have another question that isn’t answered below, please use the contact page form to reach us directly and make sure you’ve included your email address along with a note about your concern. We will respond with an answer and help resolve any issues you might be facing. As always, thank you for your patience.

Once an order has been placed we are unable to add or remove items. Orders virtually go into print within the hour and head for packaging and shipping within 24-48 hours. Once you hit the buy now button, it’s yours. Be sure it’s the item you want.

Orders placed by 11 AM PST (M-F) are expected to print the same day and ship within 0-3 business days. Orders are processed 5 days a week, excluding weekends and holidays.

While very unlikely, in rare cases an incorrect item may be received by mistake. If you ever do receive the wrong item in your order, don’t worry, we’re happy to help make sure you receive the correct item(s) you paid for at no extra cost to you.

Simply contact us, provide us with your order information and we’ll reach out to you for verification. We’ll make sure to get this resolved so you can wear the Cartel Threads of your choice.

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any canceled orders. A transaction may appear on your bank statement indicating an authorization hold has been placed on the funds associated with the order. This authorization will be reversed and dropped from your bank statement in 2-5 business days.

Occasionally, orders are canceled because a customer has provided inconsistent information during the checkout process. If you believe your order was canceled due to such an error, you should review the details of the transaction to make sure all information is correct and matches your billing information.

It’s important to note that canceled orders are unable to be reversed.

If you would like to proceed with your purchase, a new order will need to be placed.

If you have any additional questions, please contact our customer support team for further assistance.

Depending on the mail carrier and their operations it’s possible for tracking information to display a ‘Delivered’ status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the status of your package.

  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery (friend, family member, roommate, neighbor, office manager, etc.)
  • Contact your local post office to see if they still have your package
  • Wait 1-2 days to see if your package gets delivered later by the mail carrier.

After you’ve taken the precautions listed above and are still unable to locate your package, please contact us so that we may resolve the situation.

No. At this time there aren’t any companies that will ship products globally for free.

When your order is marked for shipping you will receive an email at the email address you provided during your order. In that email will be a tracking number that you can check until your product arrives.

Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:

  • Look for a “notice of attempted delivery” that is frequently left on your front door or mailbox and follow the directions on the notice.
  • Look around the delivery location for your package (mailbox, porch, front door, back yard)
  • See if someone else accepted the delivery (family members or neighbors)
  • Sometimes packages may say delivered up to 1 business day before arrival.

If you think your package is lost please contact us and we will verify shipping. Beyond our verification, it’s in the hands of the delivery service.

The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.

Tracking numbers can take 1-3 business days to update online. If it’s been longer than anticipated, reach out to us.

There are times of the year that things may take longer to arrive. If it’s verified shipped on the tracking link, it’s on the way.

There are many reasons why a charge can be declined. First, double-check that your credit card number, expiration date, and billing address are entered correctly. Check to verify you have the correct information filled out on the form.

If the charge is still being declined, contact your bank or Card Service to make sure there isn’t a hold on the card.

There could be a number of reasons why, but usually it’s a communication with the bank and they can best advise as to why a card was declined.

All of the prices on our website are listed in USD. Please keep in mind international orders have a currency exchange rate, which may raise or lower the total amount you are charged.